Here are some answers to our frequently asked questions. If you cannot find the answer to your question, please do not hesitate to contact us.

Who & What is PinkLillyBlue?
Hello! My name is Kristen and I have made and designed everything you see on our website. I am a mommy of two and a wife to my high school sweetheart. Since having my two beautiful children, I quickly knew my new hobby involved them. My passions are photography and graphics design. When I first designed my son's birth announcement four years ago, I got an overwhelming response. Everyone loved them and encouraged me to open a business. With every holiday, every birthday and now the birth of my daughter, I have created custom photo cards that do more than send a holiday greeting, they capture the moment and emotion of the event. I am now opening an announcement and invitation business to take the importance of announcing your life's next big moment off your hands, and into mine.

How Do I Order?
Once you have browsed through all the designs on pinklillyblue and decided on the one you want, fill out the order form on the order page and send. I will contact you back to confirm your order and ask for your photograph(s). Within 24 hours I will email you the link to your proof, you will look it over and if no adjustments are needed, you will continue with your order and payment.

How do I send my pictures?
Please see our photography tips page for tips on taking your own beautiful announcement-worthy photos. You will need to email me the full size, high quality picture after you place your order. The image you send me, should be directly off your camera, do NOT resize or do any editing. When taking your pictures, please refer to your camera's manual to assure your setting is at the highest quality. I cannot accept poor images. If you are scanning images, please scan your photos at 600dpi. If you do not have access to a scanner, please email me for a mailing address and I can scan them for you and return your originals with your order. I am not responsible for lost or damaged photos.

Can I use the professional pictures I had done at Sears?
You can use any picture you want, even ones done at professional studios or by photographers. However, we will need a copyright release from the studio/photographer. We cannot use their image freely as it is copyrighted by them and hope you understand this. If your photographer gave you a CD of your images that does not mean he/she released copyright to you. Please contact them with any questions.

My camera has a black and white function and I know I want b/w images. Should I shoot with that?
No, please do not. Shoot your pictures in full color and do NOT do any editing. I will turn them into b/w, sepia or fix any issues with your photos for free.

How soon will I get a proof?
Most proofs are emailed to you within 24 hours of receiving your photos.

When and how do I pay?
Payment is collected after you approve your proof. Your order will not be printed until your payment is received. We accept all major credit cards through paypal as well as e-checks. If you choose to pay with an e-check it must clear before your order is printed. I also accept money orders but I cannot proceed with your order until the money order has been received.

Is there a minimum or maximum order amount?
There is a minimum order of24 announcements/invitations or one set of panel cards/folded cards.

Can I cancel or get a refund on my order?
You may cancel anytime before your proof has been emailed to you. If you have viewed your proof and are not happy, please contact me so I can work with you to fix any issues. If you are still not happy, your proof will not be printed and there is no charge. I cannot accept refunds after your order has been printed.

What is the turn-a-round time?
After you approve your proof, your announcement is sent to the printers. We use high quality, professional printers to assure your announcement is done beautifully. The turn around for the printing is 5 business days and you should receive your announcements in about 10 business days. There is rush delivery available.

I like a couple of your samples and/or would like custom work?
I can change any of my designs to your taste, which includes changing colors, changing fonts, or combining two designs into one. Your announcement can be as unique as you. Just contact me with your ideas.

I like one of your birth announcement designs, but would like to see that design as a birthday invitation. Is that possible?
Any of my designs can be used for anything!

I need more announcements, can I re-order or scan and have them printed?
Your proof page will be up for 2 months and you can re-order using that. You cannot have your announcements duplicated at another printing company. Federal law states that the author of the work is the owner of it, regardless if the image contains a copyright note. Please respect my hard work and time and do not duplicate your card.

Where is my order?
I am not responsible for delays caused by the postal service. I provide delivery confirmation on every order. If you would like insurance to protect your order, there is an extra charge. If you still have not received your order and it has been longer than 10 business days, please contact me.

Why would I want to pre-order my envelopes?
Some people want to order their envelopes before they order their announcement so they can get a start on addressing everything. Then once the time comes to order their announcement, all they have to do is put them in the envelopes when they arrive. There is a 10 dollar charge for pre-ordering.